Tracking Support
Recipient/ Package Status
We are happy to assist you with the status of your package delivery.
Stay informed about the status of your package. To view its current location or any updates to the delivery schedule, please select 'Track a Package.' Please be sure to have your tracking number handy.
If you require further assistance, our 'UPS Virtual Assistant' is available to help you locate your package and provide additional information.
Recipient/ Delay in package
We apologize for your package delay.
Select 'Track a Package' and enter your tracking number to determine the cause of the delay.
If you require further assistance, our 'UPS Virtual Assistant' is available to help.
Recipient/ Missed package
We're happy to assist with your missed package delivery.
If there’s been an attempt to deliver your package, you should receive a UPS Delivery Notice. Please track your package with the UPS Delivery Notice number. This will provide the location of your package along with the next steps available to you.
If you are still unable to locate your package, our 'UPS Virtual Assistant' is available to help.
Recipient/ Incorrect address
We are happy to assist with correcting the address for your package delivery.
Select the 'Update my Address' option below to begin the address correction process. You will be asked for your tracking number to see your available options.
If you still need additional assistance, our 'UPS Virtual Assistant' is available to help.
Please note: Some shippers restrict shipment changes. Please contact the shipper in such cases.
Recipient/ Not at home
If you will not be home at the time of delivery, we are here to assist.
Here are a few options you can consider:
- Update the delivery date or address
- Leave the package with a neighbor
- Hold the package at a UPS location
- Set up a vacation hold
- Pre-sign for the package if a signature is required
Select ‘See Delivery Options’ to explore the package delivery options available to you. You will be directed to provide your tracking number to begin.
If you still need additional assistance, our 'UPS Virtual Assistant' is available to help.
Please note: Some shippers restrict shipment changes. Please contact the shipper in such cases.
Recipient/ Claims
We are happy to assist with filing a claim or checking the status of your current claims.
For packages that have been lost or damaged, or if a collect on delivery (C.O.D.) payment wasn’t received, please file a claim within 60 days of the scheduled delivery.
To view the status of an existing claim or to file a new claim, choose ‘UPS Claims Center’ below.
If you still need additional assistance, our 'UPS Virtual Assistant' is available to help.
Recipient/ Help with something else
For any further inquiries, please connect with the 'UPS Virtual Assistant'.
Additionally, you can 'Search UPS.com' for relevant topics on the UPS website to find helpful information and answers to any other questions you may have.
For urgent requests, please contact our support team. Simply select the 'UPS Support' option below.
Shipper/ Not at home
If the recipient will not be home at the time of delivery, we can help.
Select "Change My Delivery" to track the package.
The following options may be available:
- Update the delivery date or address
- Leave the package with a neighbor
- Hold the package at a UPS location
- Set up a vacation hold
- Pre-sign for the package if a signature is required
- Return package to you
If you have multiple shipments to modify, select 'View Shipping History' or 'Delivery Intercept’.
Shipper/ Do not want Package
Please select "Change My Delivery" to return the recipient's package to you. You will be directed to provide your tracking number to begin.
To modify multiple shipments, choose 'View Shipping History' or 'Delivery Intercept’.
Shipper/ Lost package
For packages that have been lost or damaged, or if a collect on delivery (C.O.D.) payment wasn’t received, please file a claim within 60 days of the scheduled delivery.
To view the status of an existing claim or to file a new claim, select ‘UPS Claims Center’.
If you need additional assistance, select 'UPS Virtual Assistant' and chat with us.
Shipper/ Recipient address incorrect
To correct the address for a package, select ‘Change Delivery Address’ and track your package.
For changes to multiple packages, choose 'View Shipping History' or 'Delivery Intercept’.
Shipper/ Missed delivery
If there was an attempt to deliver the package, the recipient will receive a UPS Delivery Notice. The recipient will need to track the package with the Delivery Notice Number. This will provide the latest information on the package’s location and steps they can take to get it where it needs to go.
For more assistance, please connect with the 'UPS Virtual Assistant’. We’ll put all hands-on deck and do our best to resolve the issue.
Shipper/ Help with something else
Please select 'UPS Virtual Assistant’ for immediate support and answers to any problems you’re running into.
To browse relevant topics and get helpful information click ‘Search UPS.com’ and enter a related search term.
For urgent requests, please contact our support team by selecting 'UPS Support’.
Find My Package
What Does My Tracking Status Mean?
We put together a list of common tracking statuses to help you track your package and understand better where it's at in its journey.
My Driver Left a UPS Delivery Notice. Now What?
Your driver left a delivery notice because we missed you the first time around. Here’s what to do next.
Avoid Missed Deliveries
Receive up-to-date alerts, photo proof of delivery, and reschedule multiple packages at once with UPS My Choice®.
Get Help
Contact Us
We’re here to help. Use our virtual assistant, or find the customer service route best suited for you.
File a Claim
File a claim if your package is damaged, it’s been days since it’s been scanned, or if it says delivered and you cant find it. We’ll investigate to see how we can make it right.
Stay Safe - Avoid Fraud and Scams
Received a text, call or email that seemed suspicious? Don’t respond to it.
View Delivery Options
Delivery Change Options
See what options you have to reroute, hold or cancel your delivery so we can make sure we’re getting it to you when and where you need it.
See When Your Package Will Arrive
Enter your zip code to see how long it will take for your package to reach any state in the U.S. before you ship.
Receive Photo Proof of Delivery
With UPS My Choice you’ll get photo proof of exactly where your packages were delivered.
FAQ
Generally, our drivers can deliver as late as 9 p.m. During the holiday season, our drivers may deliver even later.
If we are unable to deliver a package that shows a status of "out for delivery," we’ll try another delivery on the next business day.
Tracking your package on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.
UPS Ground packages are generally delivered anytime Monday through Friday between 9 a.m. and 9 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.
While ground packages can’t be scheduled to arrive at a specific time, UPS express shipments have guaranteed delivery times that vary by service.
Your driver will try to leave your package out of plain sight to protect it. Check exterior doors or other places your package could’ve been placed, like the porch, back patio or garage. Also check with anyone who may have picked up your package, like a neighbor. If you still can’t find it, contact the seller to start a claim.
UPS tracking numbers appear in the following formats:
1Z9999999999999999
999999999999
T9999999999
999999999
UPS will also track the following types of tracking numbers, which contain from seven to 20 characters:
Delivery Order/Sub-PRO Number: Less-Than-Truckload (LTL)/and Truckload (TL) child shipment tracking numbers
House Air Waybill: Used for air freight movement
House Bill of Lading: Used for ocean freight movement
PRO Number: Used for surface freight movement
UPS Delivery Notice: A bar-coded notice, which includes a 12-digit reference number, given on first delivery attempt in select countries
UPS Service Notice: A notice given on first delivery attempt in select countries
UPS Mail Innovations Tracking Numbers
You can track your UPS Mail Innovations piece on both ups.com and upsmi.com. UPS Mail Innovations tracking numbers differ from a small package reference number in length and terminology.
UPS Mail Innovations tracking numbers appear in the following formats:
United States Postal Service Delivery Confirmation Number: a 22-34 numerical identifier assigned by the U.S. Postal Service when Delivery Confirmation is requested
Sequence Number (MMS/MMI Number): an 18-digit number assigned internally by UPS Mail Innovations or UPS Worldship
Mail Innovations Compliant Package ID: a barcode-type identifier assigned by the shipper to each mail piece, using the structure below:
MIXXXXXXNNNNNNNNNNNNNNNNNNNNNN
This indicator is made up of the following three components:
MI - a UPS Mail Innovations indicator
XXXXXX - a unique 6-digit customer number assigned by UPS Mail Innovations
NNNNNNNNNNNNNNNNNNNNNN - a unique number, up to 22 characters, assigned by the shipper to identify a mail piece. Use alpha and/or numeric characters with no spaces or symbols. The same ID should not be reused for other mail pieces for at least six months.
First of all, don’t click on any suspicious links.
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A real UPS link will start with “https://www.ups.com” or “https://billing.ups.com.”
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A real UPS email will come from:
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A real UPS text will come from 94601, 69877 or 48515
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If they’re asking you to pay for a package, track it first and select “pay now.”
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If they’re asking you to pay a bill, log in to the billing center and select “pay now.”
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If you’re not sure, contact us. You can learn more about how UPS is preventing fraud here.